• Prompt Responsiveness:
Clients will receive acknowledgment of their inquiries or messages within a reasonable timeframe, This ensures that clients feel valued and their concerns are being addressed promptly.

• Clear Communication:
Lawyers and staff members must communicate clearly and effectively with our clients, using language that is easily understandable and free of legal jargon. Clients should be kept informed about the progress of their cases, any developments, and what to expect moving forward.

• Transparency on Fees and Costs:
Clients should be provided with transparent information about legal fees, billing practices, and anticipated costs associated with their case. Any changes or unexpected expenses should be communicated to the client promptly, and clients should have the opportunity to discuss and approve any additional fees before they are incurred.

• Easy Accessibility:
Our Admin stuff should be accessible to clients and responsive to their needs. This includes providing multiple channels for communication (e.g., phone, email, in-person meetings) .


• Respect and Courtesy: Each and every Clients should be treated with respect, courtesy, and professionalism at all times. Lawyers and staff should listen attentively to clients' concerns, demonstrate empathy, and avoid judgmental or dismissive behavior.

• Confidentiality and Privacy:
Clients' confidentiality and privacy should be protected at all times. Lawyers and staff should exercise discretion when discussing client matters and ensure that sensitive information is only shared with individuals who have a legitimate need to know.