Hostel fee refund denied despite finding a replacement student

Question

► I paid hostel fees for accommodation at Dev Samaj College of Education, Chandigarh. I later left MCM and joined another university located far away from Chandigarh, so I could no longer continue staying in the hostel. The hostel informed me that if I found another student to take/swap my hostel seat, I would be given a refund. I found a student who was willing to take my seat. However, the student told me that she had already informed Manpreet Ma'am that she wanted a 3-seater room, but her request was denied. When I initially spoke to Manpreet Ma'am, she said she did not know about this and that they asked for 4 seater not 3 seater. Later, she said that the student told her she had seen a message from a girl and had called her, but the girl did not answer(which isn't true manpreet mam lied). This appears inconsistent with what I was initially told. I had acted on the hostel's assurance and found a replacement, but I have still not received my refund. My question is: Am I legally entitled to a refund in these circumstances, and what authority should I approach if the hostel refuses to refund my money?

Answer 1

Dear Client,

I understand your legal query based on this I give you my legal opinion. The answer to your question is yes you are legally entitled for refund as you fulfilled their condition of provide replacement and then to take refund.

First approach the Hostel authorities and also the principal through email/formal letter give them a 7 days time period for paying the refund.

If no response is made then you can approach the Management Council of the College.

If the College Authorities fail to process your refund then you can file your grievance in Government Grievance Portal.

Lastly, you can send a legal notice to the authorities, within 15 days time period if the matter is not resolved then you can file a Consumer Complaint in Chandigarh.

Hope this answer helps.

If you require detailed legal advice, discussion of your documents, or guidance regarding the further legal course of action, you may opt for a one-to-one consultation.

OLQ LAW FIRM

Hostel fee refund denied despite finding a replacement student

1 Answer