IDBI bank not returning my original documents after the loan closure
Jul 18, 2026
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Banking Law
► I availed a home loan from IDBI Bank, Malleshwaram Branch, depositing my original property title deeds as security. I repaid the loan in full on 10-09-2021, but the Bank failed to return my original documents, stating they were destroyed in a fire at SHCIL while in its custody. I was given only certified copies.
In May 2026, I attempted to sell my property but could not, as prospective buyers declined solely due to the absence of original title deeds. Though the Bank recreated certain documents and issued supporting letters, these have not restored my original position or compensated my actual loss. The Bank claims the fire was a force majeure event. However, the documents were entrusted to the Bank, and responsibility for their safe custody remained with the Bank regardless of the cause. The loss has severely affected my property's marketability and financing eligibility, since certified copies do not carry the same legal or commercial value as originals, making legal clearance and housing loans difficult for buyers.
My quantifiable financial loss:
An earlier purchaser agreed to buy the property for ₹80,00,000, but the transaction failed due to non-availability of original documents. The present purchaser initially agreed to ₹79,00,000, but later communicated in writing that due to higher interest burden and financing difficulties from the missing originals, the price was renegotiated down to ₹75,00,000.I incurred brokerage of ₹1,50,000 to secure the present purchaser; the earlier transaction involved no brokerage.The purchaser had no practical option but to take a housing loan from IDBI Bank itself, restricting financing choices.I have thus suffered a direct financial loss of ₹6,50,000, apart from mental agony, delay, and hardship.
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