Request for Legal Advice – Deficiency in Service and Net Metering Dispute with M/s Freyr Energy

Question

► I need your legal advice regarding a dispute with M/s Freyr Energy. I paid the full amount of ₹2,02,999 for a grid-connected rooftop solar project, and the system was installed. Only after receiving the full payment, the company informed me that net metering could not be completed due to insufficient transformer capacity. I subsequently obtained an official letter from KSEBL stating that no application seeking Distribution Transformer feasibility had been received from me or Freyr Energy, whereas Freyr had earlier provided a National Portal feasibility document showing “Auto Approved.” They have also subsequently acknowledged the net-metering delay and offered different compensation amounts in different emails. I have already made more than 30 follow-ups and am now planning to approach the Consumer Commission. Kindly review these documents and advise me whether these facts establish deficiency in service/unfair trade practice, what relief and compensation I can reasonably claim, and whether any further legal notice or action is required before filing the complaint.

Answer 1

Yes. On the facts you have stated, there appears to be a reasonably strong consumer case against M/s Freyr Energy, particularly on deficiency in service and, depending on what the quotation/communications actually promised, unfair trade practice/misrepresentation.

However, there is an important distinction: the mere fact that KSEBL ultimately could not provide net metering does not by itself make Freyr Energy liable. Your stronger case is that Freyr accepted the entire consideration, represented/indicated that the project was feasible, installed the system, and only thereafter disclosed that the essential grid/net-metering connection could not be completed, while the KSEBL record apparently shows that the required Distribution Transformer feasibility application had not even been submitted by either you or Freyr

Request for Legal Advice – Deficiency in Service and Net Metering Dispute with M/s Freyr Energy

1 Answer