2 Answers
Dear Client,
You can claim a refund, and the most probably outcome is a pro-rata refund rather than everything. The Ministry of Education's 2024 coaching guidelines provide that a student who has paid in full and leaves midway is refunded the fees for the remaining period, pro rata, within 10 days, however these are model guidelines for States and Union Territories, hence commissions still treat them as persuasive, an alternative stronger way is the Consumer Protection Act, 2019, under which an unreasonable refusal can be deficiency in service or an unfair trade practice. Consumer commissions have ordered refunds for unused classes, sometimes with compensation, however your enrollment terms may limit refunds, so read them first.
Secondly, A full refund is realistic only if you can prove the institute misled you, for example a promised faculty member who never taught. Send a written withdrawal and refund request by email, keeping proof, and you may allow 10 to 15 days. If it refuses, complain on the National Consumer Helpline for pre-litigation mediation, but file in the District Commission within two years of the refusal. There is no filing fee for claims up to ₹5 lakh, and you can file online. Keep your receipts, enrolment terms, brochures and messages about the teaching quality.
I hope this answer helps if you have any further queries, kindly do not hesitate to contact us.
Dear Client,
Based on the facts provided, if you paid ₹1.5 lakh to ALLEN Nagpur for an IT/educational program and the services were substantially deficient, you may have grounds to seek a refund, depending on the admission terms and the actual services provided. The amount recoverable cannot be fixed without examining your fee receipt, admission form/agreement, refund policy and proof regarding the deficiencies in teaching. If the institute promised specific facilities, faculty, course content or services and failed to provide them, those documents and communications can strengthen your claim. You should first make a written refund request to the institute, clearly mentioning the deficiencies and the amount claimed. If they refuse, you may consider approaching the appropriate Consumer Commission for deficiency in service and refund/compensation. Whether you can recover the full ₹1.5 lakh or only a proportionate amount will depend on the evidence and the period for which you actually received services. Keep your payment receipts, admission documents, emails/WhatsApp messages and any proof of the poor teaching/services.
You may opt for a one-on-one consultation with our office.
Hope this clarifies your position.
OLQ LAW FIRM