Wrong product received from a online shopping platform
Oct 11, 2025
206 views
2 answers
Consumer Protection Act, 2019
► I Ordered a t-shirt from a online shopping platform, but received shorts instead. Emails and WhatsApp messages are being responded to me by the company, but my tweets on Twitter are being ignored. Given them a deadline of Oct 14, 2025. Any advice on next steps if they don't resolve this?"
206 views
2 answers
2 Answers
Oct 13, 2025
Hi,
You being the orderee become a consumer of such online platform and as such have legal rights to sue them.
If the problem persists, you have to issue them a strong legal notice and thereafter (if the dispute in question) still remains unresolved, you can file a consumer case against them.
For further clarification, please feel free to connect to me.
Oct 12, 2025
You can file consumer complaint.
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