► MY CUSTOMER PAID FOR AN INGAME ACCOUNT ON EMI HE HAD 7 DAYS TIME BUT I WENT OFFLINE FOR ALMOST 2 DAYS AND REPORTED IT IN NCPI AND MY ACCOUNT GOT FROZEN HE DIDN'T LOOK FURTHER INTO IT AND I WAS READY TO CO-OPERATE AND WENT TO BANK TO RESOLVE IT BUT IT DIDNT WORK AND HE ASKED ME TO PAY FROM ANOTHER UPI ID BUT I SEARCHED IN AI LIKE CHAT GPT IT SAID NOT TO PAY OR IT MIGHT COMPLICATE THE MATTER NOW HE AND HIS FRIENDS IS THREATENING ME WITH FIR AND COURT I NEED HELP WITH IT.
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1 answer
1 Answer
Nov 08, 2025
Dear Sir,
Do NOT pay anything from another account as requested by the customer.
Write a formal communication (email/letter) to the customer stating:
"The payment is currently under investigation by the police/cyber cell, which has frozen my account."
"I am ready to cooperate with you to initiate a formal refund process once the cyber cell clears the transaction or instructs the bank to release the funds."
"Please provide me with the Official Complaint Number you filed so I can directly address the police in your jurisdiction."
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