2 Answers
Dear Client,
You’ve come across a common case of a “task-based” financial scam, which may involve a case of criminal fraud and fraud under Section 318 of the Bharatiya Nyaya Sanhita, 2023 (former Section 420 IPC) and Section 66D of the IT Act, 2000. You have done the right thing by informing your bank and making a cyber-crime complaint. To make your case stronger, you need to physically visit the cyber-police station and ensure that your complaint is converted into an FIR. Provide them with all the digital evidence, including links from Instagram, chats from Telegram/WhatsApp, and transaction numbers. At the same time, escalate your banking dispute to the nodal officer of your bank, and if the matter remains unresolved after a period of thirty days, you can escalate it to the RBI Banking Ombudsman. Importantly, do not talk to the scammers further and do not continue with the payments of so-called “processing fee” or “tax” that they ask you to pay to unfreeze your withdrawals, which is a practice commonly used by scammers to extract more money from you.
I hope this answer helps. If you have any further query kindly do not hesitate to contact us. Thank you
Dear Sir,
Since you already filed a Cyber Crime complaint — track it
Use your complaint number to track the status.
If needed, call the cyber helpline 1930 again and request escalation.
Inform your bank in writing (if not already done fully)
Ask your bank to:
Flag the transaction as fraudulent
Try to recall/reverse the payment (possible if it’s within few days)
Block further UPI transfers to that fraudulent account
Issue you a written acknowledgment of your complaint.