3 Answers
Dear Client, as per your query, There is no major legal consequence in filing a complaint in good faith based on a tracking delay. There are no penalties if you remove your complaint once you are satisfied. However, the bank account remains frozen as the National Cyber Crime Reporting Portal (NCRP) will have automatically flagged the account. Removing this "freeze" from your account is a process, which may require a formal No Objection Certificate (NOc) from the police to the bank, even after an online withdrawal. While not necessary from a legal standpoint, going down to the police station to file a statement or affidavit may be the best course of action to speedily confirm your settlement, which will enable the police to officially inform the bank to unfreeze your account. There may be a reason why the seller is pressuring you to file a closure statement, which may be because they need access to your account. You should only file a closure statement once you physically receive your product. I hope this answer is helpful. In case of further queries, please do not hesitate to contact us.
Thank You.
Dear Sir,
Submit a simple written application
Address it to:The SHO / Cyber Crime Police Station
(mention Complaint No. / Acknowledgment No.)
State:
You made the complaint due to delay
Seller has now claimed dispatch / resolved the issue
You have withdrawn the complaint online
Request formal closure and issuance of defreeze instruction to bank.
Is there any legal risk to you?
Answer: NO, provided your complaint was genuine.
Why there is no risk:
You paid money through UPI for a product.
There was delay + no tracking, which gives a reasonable cause to complain.
You did not fabricate facts or lodge a false FIR.
You withdrew the complaint once the seller claimed dispatch.
Dear Sir, as per your query,
Give a simple written application to the cyber police station / cyber cell referencing your complaint ID, stating you have withdrawn the complaint as the seller claims dispatch.
Email the bank’s grievance/cyber cell attaching the withdrawal acknowledgment and your application.
Do not sign any settlement admitting fault or wrongdoing, only say “matter resolved / withdrawn"
For further details, feel free to contact our OLQ Team for a detailed discussion