Instagram fraud

Question

► I made an online purchase via Instagram and paid through UPI. Due to delay and lack of tracking, I filed a cyber complaint. Later, the seller said the product is dispatched and asked me to withdraw the complaint. I have withdrawn it online, but the bank amount remains frozen. The seller says her lawyer advised that matters may worsen if I do not submit a written application at the police station. I want to know what legal risk, if any, I face.

Answer 1

Dear Sir,

Submit a simple written application

Address it to:The SHO / Cyber Crime Police Station
(mention Complaint No. / Acknowledgment No.)

State:

You made the complaint due to delay

Seller has now claimed dispatch / resolved the issue

You have withdrawn the complaint online

Request formal closure and issuance of defreeze instruction to bank.

Is there any legal risk to you?

Answer: NO, provided your complaint was genuine.

Why there is no risk:

You paid money through UPI for a product.

There was delay + no tracking, which gives a reasonable cause to complain.

You did not fabricate facts or lodge a false FIR.

You withdrew the complaint once the seller claimed dispatch.

Answer 2

Dear Sir, as per your query,

Give a simple written application to the cyber police station / cyber cell referencing your complaint ID, stating you have withdrawn the complaint as the seller claims dispatch.

Email the bank’s grievance/cyber cell attaching the withdrawal acknowledgment and your application.

Do not sign any settlement admitting fault or wrongdoing, only say “matter resolved / withdrawn"

For further details, feel free to contact our OLQ Team for a detailed discussion

Instagram fraud

2 Answers

Submit a simple written application

Is there any legal risk to you?

Why there is no risk: